Category Archive

Uncategorized

26 January at 12.00pm in Syntagma for “our future and our lives”

Uncategorized January 25, 2025

Colleagues,

The new audio documents from the crime in Tempe clearly debunk the attempted cover-up by the state, the government, the EU and Hellenic Train. They confirm in the most tragic way that many of the victims survived the collision and died a horrible death in the explosions and fire that followed.

It has been 2 years since the crime and the death of 57 people, mostly young people, yet we see that the real reasons and the culprits remain here and unpunished.

The massive mobilisations from all over the country that put millions of people on the streets send a message that we will not allow this crime to be forgotten or covered up.

We are joining the mobilisation with the victims’ relatives on Sunday 26 January at 12.00 outside the Parliament. We unite our voice “for our future and our lives” against those who consider our lives expendable.

We will not allow the crime to be covered up.

We will not let the responsibilities be forgotten.

We will not accept to continue to sacrifice ourselves for their profits.

ALL at SYNTAGMA, Sunday 26/01 at 12.00pm

HANDS OFF THE WORKERS AND THE TELEPERFORMANCE WORKERS’ UNION (SETEP)

Uncategorized December 20, 2024

Colleagues,

The workers of Teleperformance together with their union (SETEP) have been fighting for a year now for the signing of a collective agreement to improve working conditions for all workers.

In this struggle we started from day one together with SETEP and the Workers’ Union in Webhelp (Concentrix) putting forward our needs and our fair demands. We joined our voices in the strikes and mobilizations!

This is the struggle that the Teleperformance management now wants to eliminate it, to uproot it from the workplaces. It is doing everything to make sure that there is no voice of demand, to stop the struggle for the signing of a collective agreement.

That is why they are now proceeding with the retaliatory non-renewal of contracts and the issuing of warning letters to members of the Board and the branches of the Union in Chania and Thessaloniki, as well as to leading workers who have been at the forefront of the mobilisations all this time.

Well, we tell them that they are deeply mistaken!

We will not allow silence to prevail in the workplaces, nor will we allow union action to be obstructed so that the employers can increase their profits on the backs of the workers.

We will not allow our colleagues to be targeted and thrown out on the street just before Christmas because they are demanding better working conditions.

Get your hands off the Unions! Solidarity with the struggle of our colleagues!

The struggle of Teleperformance workers concerns us all!

Take back the dismissals now!

We demand:

– Wage increases.

– Collective Labour Agreement at Webhelp (Concentrix) for all workers.

We ALL participate on Monday 23/12 in the work stoppage 17.00-20.00 at Webhelp (Concentrix).

We are all participating in the demonstration at Gravias Street 25, Piraeus!

We support the fair struggle of the workers of Teleperformance together with the Workers’ Union (SETEP) for signing a collective labour agreement and against the persecution of the company.

Joint announcement by SETIP – Teleperformance Union (SETEP) – Workers’ Union Webhelp

Uncategorized November 21, 2024

In continuation of our struggle throughout the previous period in the face of the unacceptable special purpose visa regime, both with our mobilizations in the Parliament and at the Ministry of Immigration and Asylum, we managed on Monday 18 November to have a meeting with relevant officials of the Ministry, with the presence of colleagues from SETIP, the Union of Employees at Teleperformance, the Union of Employees at Webhelp, as well as fellow lawyers and the President of the Union of Employees of the Decentralized Administration of Attica.

At the meeting all the problems that concern colleagues from countries outside the EU, were raised, such as the renewal of residence permits, the excessive delays in issuing permits and appointments for biometric data, the difficulties in receiving the benefits provided (DYPA), the huge problem with the effective denial of family reunification, especially with the ambiguities and confusion about the recent changes in the law regarding the abolition of the special purpose visa. Ministry officials acknowledged the problems and provided the following clarifications:

– New changes to the law are being proposed in the near future in order to improve the outstanding issues. Among other things, the intention was expressed to broaden the relevance of the professions in which work is permitted under the colleague’s dispensing permit scheme.

– New digital procedures are being promoted to automate the renewal of residence permits, with the official identification of tax and insurance information.

– The renewal of the residence permit of colleagues requires only tax and insurance information (stamps) and does not require the presentation of a work contract.

– Delays in appointments for fingerprinting are due to staff shortages and the need to simplify procedures.

– A promise was made to issue regulations to the relevant departments so that the statutory allowances provided for by law are paid to all colleagues entitled to them, in particular unemployment and maternity allowances from the DYPA.

– The Ministry is in discussions with the relevant Ministry of Foreign Affairs to address problems at the Greek embassies for the approval of family reunification. It was clarified that those who have submitted papers for residence permit before 04/24 have the right to family reunification, while those who have received their permit afterwards will have this right after two years in Greece.

Colleagues, the commitments made by the Ministry prove that our struggle and the pressure exerted by the Ministry is bringing results!

We are not complacent! It is clear that until any commitment is put into practice we remain vigilant! We are on the alert to be able to achieve even more substantial changes in the next two months when the law will be changed again.

                All united, no one alone! We are many we are right, we will win!

Solidarity to the striking workers at Teleperformance

Uncategorized November 19, 2024

Τhe Workers’ Union in Webhelp-Concentrix stands by the side of the colleagues participating in the 48-hour strike 19-20/11 at Teleperformance demanding the signing of a collective agreement.

The struggle of our colleagues in TP is also our struggle, many of us have been in the same departments for years together and we face the same problems.

Our struggle is common and fair so we join our voice with our striking colleagues!

On Wednesday 20/11 we meet in the big nationwide strike of our sector unions!

NO WORKER TO LOSE HIS JOB

Uncategorized November 14, 2024

Colleagues,

Our Union has received information from our colleagues in a Greek department that it will be closed from February. They were immediately asked to choose which department they want to move to, after being given half an hour (!) to respond.

Meeting with department managers one by one, our colleagues found themselves in the position of having to choose between employment in another department, or dismissal.

We call on the company here and now not to let a single job be lost! We do not accept a single euro to be cut from the wages of our colleagues! We point out that the employees of the department are paid a basic salary while the company is making a fortune on their backs.

We will not accept any blackmail on our colleagues to take decisions that will affect their entire lives without even giving them time to negotiate.

We will not be at the mercy of the bosses’ appetites and we will not allow anyone to make our already poor working conditions more difficult!

NO ONE ON THEIR OWN!

The Workers’ Union in Webhelp-Concentrix calls on all colleagues to contact the Union immediately, to not accept any blackmail. Together we will give all our strength and exhaust every possibility to secure the rights of our colleagues!

ALL FOR ONE AND ONE FOR ALL

WE DEMAND

  • No worker to lose his job.
  • Immediate transfer of colleagues to other projects without any terms and conditions.
  • Stop the methodical individual negotiations that aim to put our colleagues in a difficult position.
  • Raises in our salaries now!

EVERYONE ON THE STRIKE ON 20/11/2024  

FOR BETTER WORKING CONDITIONS – FOR RAISES IN OUR SALARIES

Board of Directors Composition

Uncategorized October 25, 2024

The Board of Directors of the Workers’ Union in Webhelp held a meeting on Thursday 24 October 2024 to discuss the filling of the position of vice secretary, following the resignation of colleague Mohamed Amine Hachaichi. Based on the results of the elections, the first alternate candidate is colleague Heni Ben Hammoud, who occupies the vacant position.

The following composition emerged after the unanimous vote:

President – Γεωργιάδου Ελίνα (Georgiadou Elina)
Vice President – Stefano Mussuto
General Secretary – Ααρών Σάντρα (Aaron Sandra)
Vice Secretary – Mayssa Boulaba
Treasurer – Κατερίνα Καραμπίνα (Katerina Karabina)
Member – Γιάννης Παππάς (Yannis Pappas)
Member – Heni Ben Hammoud

STRIKE IN A PROJECT

Uncategorized October 13, 2024

The company’s panic after the announcement of the strike in a Greek-speaking project, as a step of escalation in the complete disregard on the part of the management to the demands of our colleagues, shows the strength we have.

It shows that without us, the company is a hollow building, unable to produce the profits it brags about every quarter in its statistics.

The minute after the strike was announced by the workers, the company rushed to send an email declaring it illegal and making the now familiar threats that participation in it would have consequences for the program and the bonus.  

Threats that did not work, as the strike had almost a total participation and this forced the management to ask for the workers’ demands to be examined.

It is a huge victory! It shows the way. It shows that we have the power to demand work with rights and dignity. We take an example from the brave stand of our colleagues and continue on the same path to sign a Collective Labour Agreement.

Without us, no call is answered – no ticket is closed!

We have right on our side!

THE BOARD OF DIRECTORS OF THE WORKERS’ UNION AT WEBHELP – CONCENTRIX

We will not step back!

Uncategorized September 23, 2024

We salute the massive participation of workers in the 2-hour work stoppages in the Greek-speaking project, called by our Union, in support of the fair struggle of our colleagues for better working conditions.

Throughout the mobilization of our colleagues, the management engaged in the familiar children’s game of hide and seek. And we wonder, did they not have the guts to confront the workers or were they forced to pick up calls to reduce the already increased workload?

In the second case, however, they might have understood why the demands of the department’s workers are in every way fair and must be met immediately.

Once again, we tell them to stop hiding and to think carefully of the demands of our colleagues. The 2-hour work stoppages were only the beginning.

We will not step back. We make the profits they brag about all the time, we have the right to work like human beings, not like slaves.

We continue to stand united on the side of all Webhelp – Concentrix workers.

We call on every colleague who is facing a problem in their department to contact the union.

THE RIGHT IS ON OUR SIDE

WE HAVE THE POWER

WE WILL WIN

THE BOARD OF DIRECTORS OF THE WORKERS’ UNION IN WEBHELP-CONCENTRIX

Solidarity to the workers

Uncategorized September 18, 2024

We salute and support the decision of workers for 2-hours work stoppages in a Greek-speaking project.
Our Union Board of Directors had a meeting and decided to declare the work stoppage for the workers of the project P. on Thursday 19th of September for the hours 10.00-12.00 and 19.00-21.00.
The initiative of the workers to hold meetings and a joint decision to mobilize, as soon as the management demanded to add extra tasks to the already overloaded ones, is the one that shows the way of resistance and struggle for work with rights and decent wages.
We call on all workers in the project to participate in the work stoppage and send a strong message that we will not accept the intensification!
We will not become modern slaves to the company that promotes the slogan “think human”.
We respond strongly “think our rights, fight for them!

We demand:

  • Wage increase based on inflation and the increase in the cost of living.
  • Continued training on new and old procedures as changes are made that none of us are informed of.
  • Meetings in groups of 4-5 people for discussions on issues that affect our work.
  • KPI updates frequently to give us insight into our performance.
  • Not changing supervisor groups all the time (e.g. digital team).
  • Detailed and understandable information about the bonus scheme monthly so we understand what we are being paid.
  • Substantial information and help for employees who telecommute as they miss important information on
    processes.
  • Improving the work schedule. Shifts should finally have a sufficient number of employees and not be created during the shift, especially on weekends.
  • We do not accept the evaluation program (pip) and the dismissals because of it. It should be abolished.
  • Re-inform on our monthly evaluations (monitor) and ability to contact QA for clarification on a case by case basis. Notification to QA’s and to us about what is important and what is not on a call.

The Board of Directors of the Workers’ Union in Webhelp-Concentrix