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COLLECTIVE LABOUR AGREEMENT

Instructions for the 24h General Strike on 9/04/2025

INSTRUCTIONS April 7, 2025

With the official declaration of the 24-hour strike by Labour Centres and Federations all over the country and by the GSEE in which the Workers’ Union in Webhelp (Concentrix) participates, we are all covered to strike on Wednesday 9/04 from 00.00 of the same day until 00.00, as it is a justified absence by law.

No need to declare time off or use paid leave as 1264/82 covers all employees and urging us to do so is illegal.

All on Strike, Wednesday 9 April with the massive demonstration at Propylaea at 10:30.

It’s their profits or our lives

THE CRIME OF THE TEMPE WILL NOT BE COVERED UP

Template for strike:

Dear (name of supervisor),

I will participate in the 24-hour strike of the Labour Centres and Federations throughout the country as well as the GSEE in which the Workers’ Union in Webhelp (Concentrix), is also participating, in support of the demand for justice for the victims of the Tempe crime, it is also about the implementation of health and safety measures for all and the signing of a collective agreement that will cover the demands of our Union concerning all aspects of our work. The absence is justified, and covers all workers in the company in accordance with Law 1264/82.

Thank you very much for your time in advance.

Sincerely,
(Name and surname)

 

Instructions for the 24h General Strike on 28/02

INSTRUCTIONS February 26, 2025

With the official declaration of the 24-hour strike by Labour Centres and Federations all over the country and by the GSEE in which the Workers’ Union in Webhelp (Concentrix) participates, we are all covered to strike on Friday 28/2 from 00.00 of the same day until 00.00, as it is a justified absence by law.

We do not need to declare a day off or use paid leave, as 1264/82 covers all employees and to urge us to do so is illegal.

All on Strike, Friday 28 February with the massive demonstration at Syntagma at 11:00.
We all meet at 9.30 in front of Public at Syntagma (on Stadiou Street).

It’s their profits or our lives
THE CRIME OF THE TEMPI WILL NOT BE COVERED UP

Template for strike:

Dear (name of supervisor),

I will participate in the 24-hour nationwide strike on 28/02 declared by the General Confederation of Greek Workers (GSEE), the Labour Centers, the Federations and our Workers’ Union which decided to support the strike.

Participation in the strike is a justified absence, which concerns all workers and our company in accordance with Law 1264/82.

I stand in support of the Unions’ demand for full accountability both criminal and political for the Tempe tragedy.

All necessary health and safety measures must be immediately implemented for everyone, especially for colleagues working remotely.

A Collective Labor Agreement must be signed with rights and achievements for all, including wage increases that meet our modern needs.

Thank you very much for your time in advance.

Sincerely,

(Name and surname)

Press release for the General Assembly. We strike on 28 February!

PRESS RELEASE February 16, 2025

Press release for the General Assembly

 

All join the strike on 28 February!

Athens, 16-02-2025

Our Union held a General Assembly on Saturday 15/02 for the preparation of the strike.

Through rich discussion and exchange of experience from the company’s departments, we exchanged thoughts, opinions and concerns.

The strike on 28 February will be more massive!

To send a strong message to the government of the New Democracy, to the coalition “opposition” of SYRIZA-PASOK and all those who support the government policy, that we workers in the dilemma “their profits or our lives” will always choose the former!

We strike!

  • We strike so that the crime in Tempe is not covered up! All criminal and political responsibilities must be held accountable.
  • We strike to stop the dismissals in all departments now.
  • We strike to demand health and safety measures for all workers.
  • We are striking to get a Collective Labour Agreement signed with permanent contracts for everyone, with raises that cover our needs, rights and achievements that affect every aspect of our work.

The General Assembly decided the following:

  • Participation in the strike on 28 February, at 11.00 am at Syntagma.
  • Organizing meetings in the following period by project on the subject of the CLA.

THE CRIME OF THE TEMPE WILL NOT BE COVERED UP! All join the strike on 28 FEBRUARY! GENERAL ASSEMBLY of the Union, SATURDAY 15/02 12.00

Uncategorized February 13, 2025

Everyone at the General Assembly of our Union, Saturday 15 February, at 31st Platonos Street (Kallithea),12:00pm.

 

28 February we all strike!

 

Do not cover up the crime in Tempe!

Colleagues,

The Workers’ Union in Webhelp (Concentrix) calls on all colleagues to participate in the strike on the 28th of February, to join our voices with all colleagues in the sector, in Teleperformance, in Foundever, in TTEC who are experiencing the same or very close problems as ours. With students, pupils, railway workers, teachers, health workers, miners and dockers.

As workers, we know first-hand what the “let’s go and see” logic that led to the state crime in Tempe means. The intensification, the pressure, the shutting down of departments, the layoffs, the warning letters, the panic attacks. All to maximize their profitability with complete disregard for our lives.

We all live and work in a vast vale of Tempe, in a general work jungle, and dangers at every turn of everyday life, whether in trains and public transport, in understaffed hospitals, in the schools of the sponsors who want to impose, where ceilings by chance do not fall on the heads of our children. The intensification, the pressure, the monitoring of every last second of our working day.

Our struggle for the signing of a Collective Labour Agreement with rights and achievements for all, increases that cover our modern needs, immediate implementation of the Presidential Decree on the organisation of working time for working on screens, the immediate provision of ergonomic equipment to all colleagues who work by telework. It is directly linked to the struggle against the logic that created the crime in Tempe, the policy that promotes its cover-up.

 

Our lives are NOT a cost! On 28 February we all participate in the strike!

We will not step back! We will not accept to live like modern slaves for their profits! We assert that the promise we made to be the voice of all those that died will be fulfilled by fighting to the end!

We demand:

 

    • Hold all criminal and political accountable for the crime of Tempe.
    • Stop the dismissals now.
    • The signing of a Collective Labour Agreement with: permanent contracts for all colleagues, raises for all that meet our needs, rights and gains that affect every aspect of our work.
    • Immediate implementation of the necessary health and safety measures for all, especially for colleagues who work from home and provide ergonomic desks and chairs.

 

We call:

 

    • To the General National strike on 28/02 and the gathering at Syntagma at 11.00 am, which has already been announced by dozens of Labor Centers, Federations and Unions all over Greece.

 

Everyone at the General Assembly of our Union, Saturday 15 February, at 31st Platonos Street (Kallithea),12:00pm.

 

28 February we all strike!

 

Do not cover up the crime in Tempe!

 

 

Location

Instructions for the work stoppage on 23/12/2024

INSTRUCTIONS December 22, 2024

With the official declaration of the work stoppage by the Workers’ Union in Webhelp (Concentrix), all workers of the company are covered to participate in the work stoppage on Monday 23/12/2024 from 17.00 to 20.00, as it is a justified absence during these hours by law.
To participate in the work stoppage, inform the shift supervisor of your department.

On the day of the work stoppage:
You log off from the tool you are online at 17.00 and log in again at 20.00 if your shift continues. The template below explains anything that needs explanation about your participation in the work stoppage on 23/12/2024.

We meet at 17.00 in front of the Metropolis building to go to the meeting at 19.00 at the TP building in Piraeus, Gravia Street 25.

Template for the work stoppage:

Dear (name of supervisor),
I will participate in the work stoppage on 23/12/2024 from 17.00 to 20.00 declared by the Workers’ Union in Webhelp (Concentrix), which is an justified absence that concerns all Webhelp (Concentrix) workers, in accordance with Law 1264/82.

Expressing my solidarity with the colleagues who are being dismissed in retaliation at Teleperformance as well as for the signing of a Collective Labour Agreement in our company.

Thank you in advance.

Yours sincerely,
(Name and surname)

HANDS OFF THE WORKERS AND THE TELEPERFORMANCE WORKERS’ UNION (SETEP)

Uncategorized December 20, 2024

Colleagues,

The workers of Teleperformance together with their union (SETEP) have been fighting for a year now for the signing of a collective agreement to improve working conditions for all workers.

In this struggle we started from day one together with SETEP and the Workers’ Union in Webhelp (Concentrix) putting forward our needs and our fair demands. We joined our voices in the strikes and mobilizations!

This is the struggle that the Teleperformance management now wants to eliminate it, to uproot it from the workplaces. It is doing everything to make sure that there is no voice of demand, to stop the struggle for the signing of a collective agreement.

That is why they are now proceeding with the retaliatory non-renewal of contracts and the issuing of warning letters to members of the Board and the branches of the Union in Chania and Thessaloniki, as well as to leading workers who have been at the forefront of the mobilisations all this time.

Well, we tell them that they are deeply mistaken!

We will not allow silence to prevail in the workplaces, nor will we allow union action to be obstructed so that the employers can increase their profits on the backs of the workers.

We will not allow our colleagues to be targeted and thrown out on the street just before Christmas because they are demanding better working conditions.

Get your hands off the Unions! Solidarity with the struggle of our colleagues!

The struggle of Teleperformance workers concerns us all!

Take back the dismissals now!

We demand:

– Wage increases.

– Collective Labour Agreement at Webhelp (Concentrix) for all workers.

We ALL participate on Monday 23/12 in the work stoppage 17.00-20.00 at Webhelp (Concentrix).

We are all participating in the demonstration at Gravias Street 25, Piraeus!

We support the fair struggle of the workers of Teleperformance together with the Workers’ Union (SETEP) for signing a collective labour agreement and against the persecution of the company.

Solidarity to the striking workers at Teleperformance

Uncategorized November 19, 2024

Τhe Workers’ Union in Webhelp-Concentrix stands by the side of the colleagues participating in the 48-hour strike 19-20/11 at Teleperformance demanding the signing of a collective agreement.

The struggle of our colleagues in TP is also our struggle, many of us have been in the same departments for years together and we face the same problems.

Our struggle is common and fair so we join our voice with our striking colleagues!

On Wednesday 20/11 we meet in the big nationwide strike of our sector unions!

PRESS RELEASE

PRESS RELEASE November 11, 2024

Athens, 11/11/2024

On Saturday 9/11 the General Assembly of our Union took place. A great deal of experience came from the mobilizations of the previous period. The need to continue the mobilizations as a whole and by department was highlighted, as many of our demands have not yet been met.

Special mention was made of the struggle for a Collective Labour Agreement even though the company has refused to start negotiations.

A notable reference was made to the company’s attempt to terrorize us by dragging our Union’s Board of Directors to court for the strike that it organized and had massive participation in a Greek-speaking department on 10/10.

This fact proves how the company is in the end intimidated by the organisation of the workers’ struggle and the power we have in our hands when we decide to fight for our rights. 

After the voting, the following decisions were taken:

– Participation in the 24-hour national strike on 20/11.

– Mobilization at the Ministry of Immigration on 18/11, 19:00.

– Continuation of the struggle for the signing of a Collective Labour Agreement.

– Meetings by project.

– Organization of a solidarity event for Palestine.

May Day is not a bank holiday, it’s a Strike Day!

Uncategorized April 25, 2024

We denounce the attempt of Webhelp – Concentrix to devalue the May Day strike with unacceptable tactics!

Specifically, in departments where colleagues participated massively in previous strikes, they are now being pressured to take a day off, saying that the May Day “holiday” has been moved by the government to May 7th.

We respond to the Webhelp – Concentrix management that on May Day the workers do not ask for a day off to go to the countryside, they strike globally in honour of the workers of all countries who gave their lives to have basic labour rights which are daily violated! We are on strike at Webhelp to have a Collective Labour Agreement with increases – we call once again on the management to proceed immediately with the procedures for signing it.

May Day is not a Bank Holiday, it’s a Strike Day!

Through the previous strikes that we, the workers of Webhelp, have organized, we forced the company to make increases. We make it clear that we are not stopping our struggle for signing a collective labour agreement since these increases are far from the needs based on the situation!

 We have achieved a major victory on the special purpose visa issue.

We created our Union with hundreds of colleagues becoming members. We confronted layoffs and terrorism within the projects.

We proved that only when we are organised and struggle together for our self-evident rights can we count victories in these difficult times.

We call on all our colleagues to participate en masse in the strike meetings of our union on 1 May, giving once again an answer to all those who want us bowed down, without memory and ultimately without a future.

For us, for our children, for our lives, not for their profits!

We demand:

  • Here and now the continuation of negotiations for the signing of a Collective Labour Agreement.

  • Work 5 days-7 hours a day-35 hours a week.

  • One hour break based on the regulation provided for working with monitors. Except for breaks for personal needs.

  • Automatic wage adjustment based on the increase index in consumer goods.

  • Protection of young mothers and people with health issues.

Against the attempt to intimidation, we all become members of our Union and call on our colleagues to do the same.

Only in this way will we build a shield of protection against any attempt to intimidate workers!

ALL ON STRIKE ON MAY 1st,  10.30 AM AT SYNTAGMA