WORKERS UNION WEBHELP - WUW

Solidarity to the striking workers at Teleperformance

admin Uncategorized November 19, 2024

Τhe Workers’ Union in Webhelp-Concentrix stands by the side of the colleagues participating in the 48-hour strike 19-20/11 at Teleperformance demanding the signing of a collective agreement.

The struggle of our colleagues in TP is also our struggle, many of us have been in the same departments for years together and we face the same problems.

Our struggle is common and fair so we join our voice with our striking colleagues!

On Wednesday 20/11 we meet in the big nationwide strike of our sector unions!

NO WORKER TO LOSE HIS JOB

admin Uncategorized November 14, 2024

Colleagues,

Our Union has received information from our colleagues in a Greek department that it will be closed from February. They were immediately asked to choose which department they want to move to, after being given half an hour (!) to respond.

Meeting with department managers one by one, our colleagues found themselves in the position of having to choose between employment in another department, or dismissal.

We call on the company here and now not to let a single job be lost! We do not accept a single euro to be cut from the wages of our colleagues! We point out that the employees of the department are paid a basic salary while the company is making a fortune on their backs.

We will not accept any blackmail on our colleagues to take decisions that will affect their entire lives without even giving them time to negotiate.

We will not be at the mercy of the bosses’ appetites and we will not allow anyone to make our already poor working conditions more difficult!

NO ONE ON THEIR OWN!

The Workers’ Union in Webhelp-Concentrix calls on all colleagues to contact the Union immediately, to not accept any blackmail. Together we will give all our strength and exhaust every possibility to secure the rights of our colleagues!

ALL FOR ONE AND ONE FOR ALL

WE DEMAND

No worker to lose his job.

Immediate transfer of colleagues to other projects without any terms and conditions.

Stop the methodical individual negotiations that aim to put our colleagues in a difficult position.

Raises in our salaries now!

EVERYONE ON THE STRIKE ON 20/11/2024

FOR BETTER WORKING CONDITIONS – FOR RAISES IN OUR SALARIES

PRESS RELEASE

admin PRESS RELEASE November 11, 2024

Athens, 11/11/2024

On Saturday 9/11 the General Assembly of our Union took place. A great deal of experience came from the mobilizations of the previous period. The need to continue the mobilizations as a whole and by department was highlighted, as many of our demands have not yet been met.

Special mention was made of the struggle for a Collective Labour Agreement even though the company has refused to start negotiations.

A notable reference was made to the company’s attempt to terrorize us by dragging our Union’s Board of Directors to court for the strike that it organized and had massive participation in a Greek-speaking department on 10/10.

This fact proves how the company is in the end intimidated by the organisation of the workers’ struggle and the power we have in our hands when we decide to fight for our rights.

After the voting, the following decisions were taken:

– Participation in the 24-hour national strike on 20/11.

– Mobilization at the Ministry of Immigration on 18/11, 19:00.

– Continuation of the struggle for the signing of a Collective Labour Agreement.

– Meetings by project.

– Organization of a solidarity event for Palestine.

STRIKE IN A PROJECT

admin Uncategorized October 13, 2024

The company’s panic after the announcement of the strike in a Greek-speaking project, as a step of escalation in the complete disregard on the part of the management to the demands of our colleagues, shows the strength we have.

It shows that without us, the company is a hollow building, unable to produce the profits it brags about every quarter in its statistics.

The minute after the strike was announced by the workers, the company rushed to send an email declaring it illegal and making the now familiar threats that participation in it would have consequences for the program and the bonus.

Threats that did not work, as the strike had almost a total participation and this forced the management to ask for the workers’ demands to be examined.

It is a huge victory! It shows the way. It shows that we have the power to demand work with rights and dignity. We take an example from the brave stand of our colleagues and continue on the same path to sign a Collective Labour Agreement.

Without us, no call is answered – no ticket is closed!

We have right on our side!

THE BOARD OF DIRECTORS OF THE WORKERS’ UNION AT WEBHELP – CONCENTRIX

Solidarity to the workers

admin Uncategorized September 18, 2024

We salute and support the decision of workers for 2-hours work stoppages in a Greek-speaking project.
Our Union Board of Directors had a meeting and decided to declare the work stoppage for the workers of the project P. on Thursday 19th of September for the hours 10.00-12.00 and 19.00-21.00.
The initiative of the workers to hold meetings and a joint decision to mobilize, as soon as the management demanded to add extra tasks to the already overloaded ones, is the one that shows the way of resistance and struggle for work with rights and decent wages.
We call on all workers in the project to participate in the work stoppage and send a strong message that we will not accept the intensification!
We will not become modern slaves to the company that promotes the slogan “think human”.
We respond strongly “think our rights, fight for them!

We demand:

Wage increase based on inflation and the increase in the cost of living.

Continued training on new and old procedures as changes are made that none of us are informed of.

Meetings in groups of 4-5 people for discussions on issues that affect our work.

KPI updates frequently to give us insight into our performance.

Not changing supervisor groups all the time (e.g. digital team).

Detailed and understandable information about the bonus scheme monthly so we understand what we are being paid.

Substantial information and help for employees who telecommute as they miss important information on
processes.

Improving the work schedule. Shifts should finally have a sufficient number of employees and not be created during the shift, especially on weekends.

We do not accept the evaluation program (pip) and the dismissals because of it. It should be abolished.

Re-inform on our monthly evaluations (monitor) and ability to contact QA for clarification on a case by case basis. Notification to QA’s and to us about what is important and what is not on a call.

The Board of Directors of the Workers’ Union in Webhelp-Concentrix

Instructions for participating on the strike on May Day

admin INSTRUCTIONS April 29, 2024

With the official declaration of the May Day strike by GSEE, the General Confederation of Workers of Greece all of us are covered to not attend work on Wednesday 1st of May starting from 00.00 until 00.00 Thursday the 2nd of May, as this is a justified absence by law.

Send them template below. So we will make sure they declare everything properly. Declare it ESPECIALLY if they have put you on a day off. So the participation can be counted properly.

On the day of the strike:

Do not log in, and if you do not feel like it, do not answer any calls by the management. They have no right to ask for any explanation or force you to come to work.
During the strike those working from home or in the buildings, we meet in front of the main building of Webhelp at 08.00 on Wednesday the first of May at Metropolis building.
We meet at 10.30 at Syntagma.
Together we will win! No one is alone!

Template for strike:

Dear (supervisor name),

I will be participating to the General 24 hour strike declared by GSEE, which constitutes a justified absence, covering all workers of (your company), as per the law 1264/82. In Support for the Unions call for signing a CLA and for the demands concerning all aspects of our work. Which echoe the general requests as well.

Thank you very much for your time in advance.

Kind regards,

(Name and last name)

May Day is not a bank holiday, it’s a Strike Day!

admin Uncategorized April 25, 2024

We denounce the attempt of Webhelp – Concentrix to devalue the May Day strike with unacceptable tactics!

Specifically, in departments where colleagues participated massively in previous strikes, they are now being pressured to take a day off, saying that the May Day “holiday” has been moved by the government to May 7^th.

We respond to the Webhelp – Concentrix management that on May Day the workers do not ask for a day off to go to the countryside, they strike globally in honour of the workers of all countries who gave their lives to have basic labour rights which are daily violated! We are on strike at Webhelp to have a Collective Labour Agreement with increases – we call once again on the management to proceed immediately with the procedures for signing it.

May Day is not a Bank Holiday, it’s a Strike Day!

Through the previous strikes that we, the workers of Webhelp, have organized, we forced the company to make increases. We make it clear that we are not stopping our struggle for signing a collective labour agreement since these increases are far from the needs based on the situation!

We have achieved a major victory on the special purpose visa issue.

We created our Union with hundreds of colleagues becoming members. We confronted layoffs and terrorism within the projects.

We proved that only when we are organised and struggle together for our self-evident rights can we count victories in these difficult times.

We call on all our colleagues to participate en masse in the strike meetings of our union on 1 May, giving once again an answer to all those who want us bowed down, without memory and ultimately without a future.

For us, for our children, for our lives, not for their profits!

We demand:

Here and now the continuation of negotiations for the signing of a Collective Labour Agreement.

Work 5 days-7 hours a day-35 hours a week.

One hour break based on the regulation provided for working with monitors. Except for breaks for personal needs.

Automatic wage adjustment based on the increase index in consumer goods.

Protection of young mothers and people with health issues.

Against the attempt to intimidation, we all become members of our Union and call on our colleagues to do the same.

Only in this way will we build a shield of protection against any attempt to intimidate workers!

ALL ON STRIKE ON MAY 1st, 10.30 AM AT SYNTAGMA

Announcement by SETIP, Teleperformance & Webhelp Workers’ Union on the special purpose visa issue

admin Uncategorized April 20, 2024

We won!

A Circular of the Ministry of Immigration and Asylum to its services, informs them that they will no longer need to ask for the employment contract during the examination of supporting documents for the renewal of residence permits.

For the renewal of the residence permit, the following will be required: a) proof of fulfillment of tax obligations during the period of validity of the residence permit to be renewed, b) proof of possession of active insurance capacity and c) receipt of one hundred and fifty (150) euros.

This directive is aiming to clarify how the process will be and is temporary. It comes to cover an existing gap until the announcement and full implementation of the new law. It applies to those immigrants who are already in Greece and also covers those who work in call centers. We remain alert to see exactly what the new law will state. It is a great victory for our movement as the residence of immigrants from countries outside the European Union in Greece is freed from their working relationship with Teleperformance, Webhelp and the other of the Call Centers.

The class united decisive struggle of the Call Center workers, mainly in Teleperformance and Webhelp, united and strengthened under the banners of SETIP and the newly formed company-level unions in Teleperformance and Webhelp brought significant results. Without our repeated heroic strikes, our protests outside the Ministries and the Parliament, without the submission of our demands to the Ministers and the President of the Parliament, we would not have had any change in the legal slavery visa. Our struggle through the class unions is the only victorious path.

We continue our fight for full human, political, labor, insurance and pension rights for all workers who live, toil and produce where they live. We all join our class unions! We are intensifying our fight. We are fighting for Collective Bargaining Agreements with significant increases and working rights.

Everyone join the strike on 17/04

admin Uncategorized April 16, 2024

Colleagues,

On Sunday 14/4 we collectively discussed in the General Assembly of the Union about our struggle these last two months, about what we have achieved and how we will continue. We come with momentum and determination to continue this struggle until our fair demands are achieved, until the final victory!

We know well that our struggle is a marathon and not a sprint so we will not let any big or small issue fall down.

– We are not going to tolerate any colleague being fired for KPIs, being put on an evaluation program with unreachable targets, losing their job because the company is downsizing departments.

– We are not going to be silenced when there are colleagues next to us who are held hostage by the awful special purpose visa status and are struggling for their future and the future of their families.

– We already know that through our struggle we have managed to start negotiating the Collective Labour Agreement. Under our pressure and struggle the company was forced to give “increases” of 50€ and 100€ gross for the first time, starting from the departments where our colleagues turned their backs on the company massively.

Our struggle is having an impact and we continue to be more and more determined to sign a collective agreement with increases that cover our modern needs.

In all this environment created by the company, we workers at Webhelp are responding with our massive participation in the national general strike on Wednesday 17 April!

We join our voices and our struggle with hundreds of unions all over Greece who are demanding wage increases and Collective Labour Agreements!

We put pressure on the company with mass participation to sit at the table for negotiation and signing a Collective Labour Agreement!

We are strengthening our Union, becoming its members and calling on our colleagues to do the same.

We gather in front of the Metropolis building at 08.00 a.m. and participate in the strike meeting at Syntagma at 10.30 a.m.

EVERYONE ON STRIKE ON 17 APRIL

We are workers, not numbers!

admin Uncategorized March 29, 2024

WEBHELP IS GOING TO CONFRONT US WITH EVERY DISMISSAL AND EVERY ATTEMPT TO TERRORISE.

The employer of WEBHELP should immediately abandon the different plans to terrorise the workers and any thought of dismissing our colleagues. We call on them to withdraw the dismissals they have already made, to protect all the jobs and to sit down at the negotiating table to meet our just demands and to sign a collective agreement, for which they already have our proposal in their hands.

We tell them that their plans will find a response from the workers, they will fail once again as happened in the three previous strike battles when they tried with threats, lies, cajoling and all kinds of tricks to prevent the workers, they got an impressive militant response that was heard not only in Greece but also in many foreign countries!

THE UNION IS OUR SHIELD!

They also got a response on Thursday when they tried with funny excuses to fire a founding member of our Union from a department. It is typical of their panic that while they sent the dismissal in the mail they had to take it back a few hours later as the Union made an immediate intervention with the employer denouncing their shabby practices. This is the only way forward. No dismissal will go unanswered! We will not tolerate anyone losing their job!

They continue to defiantly tell us that they care about our “well being” as they are supposedly a “people first” company while they have put dozens of workers under strict surveillance (action plan) with the aim through terror of moving to another project or dismissal to increase their profits and extinguish any claim. While they are well aware that the cost of housing, energy, transportation, food, etc. is rising day by day they choose to keep wages frozen. While they are well aware of how difficult it is to find work they throw workers on the street under funny pretexts! Enough is enough!

We ask them directly: Do you think that we, the workers of 2024, will tolerate working in such conditions? With the daily threat of dismissal? In a climate of terror against anyone who defends their rights? In an environment where our colleagues are sacked?

If they believe this, they are deeply mistaken! For two months now we have been making it clear to them that collectively and in an organised manner they will find us in front of them in any attempt they make to harm even one of us. With every passing hour we are getting stronger and more united and that is what they are afraid of!

We are workers, not numbers in their files. We know full well that we produce the wealth they reap and they need us!

We are not signing any layoffs, we are not alone. To every such attempt by the employer to lay off we respond in an organized way with our union . We do not tolerate any aggressive or threatening behavior and we immediately report to the union any incident brought to our attention. We call on all our colleagues to organize in our Union and our sectoral union, the SETIP. We are ready to give an even more militant and massive response to the employer’s plans by putting forward our own modern needs and not the needs of the company that wants us to be slaves in the 21st century!

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