WORKERS UNION WEBHELP - WUW

Instructions for the work stoppage on 23/12/2024

admin INSTRUCTIONS December 22, 2024

With the official declaration of the work stoppage by the Workers’ Union in Webhelp (Concentrix), all workers of the company are covered to participate in the work stoppage on Monday 23/12/2024 from 17.00 to 20.00, as it is a justified absence during these hours by law.
To participate in the work stoppage, inform the shift supervisor of your department.

On the day of the work stoppage:
You log off from the tool you are online at 17.00 and log in again at 20.00 if your shift continues. The template below explains anything that needs explanation about your participation in the work stoppage on 23/12/2024.

We meet at 17.00 in front of the Metropolis building to go to the meeting at 19.00 at the TP building in Piraeus, Gravia Street 25.

Template for the work stoppage:

Dear (name of supervisor),
I will participate in the work stoppage on 23/12/2024 from 17.00 to 20.00 declared by the Workers’ Union in Webhelp (Concentrix), which is an justified absence that concerns all Webhelp (Concentrix) workers, in accordance with Law 1264/82.

Expressing my solidarity with the colleagues who are being dismissed in retaliation at Teleperformance as well as for the signing of a Collective Labour Agreement in our company.

Thank you in advance.

Yours sincerely,
(Name and surname)

Joint announcement by SETIP – Teleperformance Union (SETEP) – Workers’ Union Webhelp

admin Uncategorized November 21, 2024

In continuation of our struggle throughout the previous period in the face of the unacceptable special purpose visa regime, both with our mobilizations in the Parliament and at the Ministry of Immigration and Asylum, we managed on Monday 18 November to have a meeting with relevant officials of the Ministry, with the presence of colleagues from SETIP, the Union of Employees at Teleperformance, the Union of Employees at Webhelp, as well as fellow lawyers and the President of the Union of Employees of the Decentralized Administration of Attica.

At the meeting all the problems that concern colleagues from countries outside the EU, were raised, such as the renewal of residence permits, the excessive delays in issuing permits and appointments for biometric data, the difficulties in receiving the benefits provided (DYPA), the huge problem with the effective denial of family reunification, especially with the ambiguities and confusion about the recent changes in the law regarding the abolition of the special purpose visa. Ministry officials acknowledged the problems and provided the following clarifications:

– New changes to the law are being proposed in the near future in order to improve the outstanding issues. Among other things, the intention was expressed to broaden the relevance of the professions in which work is permitted under the colleague’s dispensing permit scheme.

– New digital procedures are being promoted to automate the renewal of residence permits, with the official identification of tax and insurance information.

– The renewal of the residence permit of colleagues requires only tax and insurance information (stamps) and does not require the presentation of a work contract.

– Delays in appointments for fingerprinting are due to staff shortages and the need to simplify procedures.

– A promise was made to issue regulations to the relevant departments so that the statutory allowances provided for by law are paid to all colleagues entitled to them, in particular unemployment and maternity allowances from the DYPA.

– The Ministry is in discussions with the relevant Ministry of Foreign Affairs to address problems at the Greek embassies for the approval of family reunification. It was clarified that those who have submitted papers for residence permit before 04/24 have the right to family reunification, while those who have received their permit afterwards will have this right after two years in Greece.

Colleagues, the commitments made by the Ministry prove that our struggle and the pressure exerted by the Ministry is bringing results!

We are not complacent! It is clear that until any commitment is put into practice we remain vigilant! We are on the alert to be able to achieve even more substantial changes in the next two months when the law will be changed again.

All united, no one alone! We are many we are right, we will win!

Solidarity to the striking workers at Teleperformance

admin Uncategorized November 19, 2024

Τhe Workers’ Union in Webhelp-Concentrix stands by the side of the colleagues participating in the 48-hour strike 19-20/11 at Teleperformance demanding the signing of a collective agreement.

The struggle of our colleagues in TP is also our struggle, many of us have been in the same departments for years together and we face the same problems.

Our struggle is common and fair so we join our voice with our striking colleagues!

On Wednesday 20/11 we meet in the big nationwide strike of our sector unions!

NO WORKER TO LOSE HIS JOB

admin Uncategorized November 14, 2024

Colleagues,

Our Union has received information from our colleagues in a Greek department that it will be closed from February. They were immediately asked to choose which department they want to move to, after being given half an hour (!) to respond.

Meeting with department managers one by one, our colleagues found themselves in the position of having to choose between employment in another department, or dismissal.

We call on the company here and now not to let a single job be lost! We do not accept a single euro to be cut from the wages of our colleagues! We point out that the employees of the department are paid a basic salary while the company is making a fortune on their backs.

We will not accept any blackmail on our colleagues to take decisions that will affect their entire lives without even giving them time to negotiate.

We will not be at the mercy of the bosses’ appetites and we will not allow anyone to make our already poor working conditions more difficult!

NO ONE ON THEIR OWN!

The Workers’ Union in Webhelp-Concentrix calls on all colleagues to contact the Union immediately, to not accept any blackmail. Together we will give all our strength and exhaust every possibility to secure the rights of our colleagues!

ALL FOR ONE AND ONE FOR ALL

WE DEMAND

No worker to lose his job.

Immediate transfer of colleagues to other projects without any terms and conditions.

Stop the methodical individual negotiations that aim to put our colleagues in a difficult position.

Raises in our salaries now!

EVERYONE ON THE STRIKE ON 20/11/2024

FOR BETTER WORKING CONDITIONS – FOR RAISES IN OUR SALARIES

PRESS RELEASE

admin PRESS RELEASE November 11, 2024

Athens, 11/11/2024

On Saturday 9/11 the General Assembly of our Union took place. A great deal of experience came from the mobilizations of the previous period. The need to continue the mobilizations as a whole and by department was highlighted, as many of our demands have not yet been met.

Special mention was made of the struggle for a Collective Labour Agreement even though the company has refused to start negotiations.

A notable reference was made to the company’s attempt to terrorize us by dragging our Union’s Board of Directors to court for the strike that it organized and had massive participation in a Greek-speaking department on 10/10.

This fact proves how the company is in the end intimidated by the organisation of the workers’ struggle and the power we have in our hands when we decide to fight for our rights.

After the voting, the following decisions were taken:

– Participation in the 24-hour national strike on 20/11.

– Mobilization at the Ministry of Immigration on 18/11, 19:00.

– Continuation of the struggle for the signing of a Collective Labour Agreement.

– Meetings by project.

– Organization of a solidarity event for Palestine.

STRIKE IN A PROJECT

admin Uncategorized October 13, 2024

The company’s panic after the announcement of the strike in a Greek-speaking project, as a step of escalation in the complete disregard on the part of the management to the demands of our colleagues, shows the strength we have.

It shows that without us, the company is a hollow building, unable to produce the profits it brags about every quarter in its statistics.

The minute after the strike was announced by the workers, the company rushed to send an email declaring it illegal and making the now familiar threats that participation in it would have consequences for the program and the bonus.

Threats that did not work, as the strike had almost a total participation and this forced the management to ask for the workers’ demands to be examined.

It is a huge victory! It shows the way. It shows that we have the power to demand work with rights and dignity. We take an example from the brave stand of our colleagues and continue on the same path to sign a Collective Labour Agreement.

Without us, no call is answered – no ticket is closed!

We have right on our side!

THE BOARD OF DIRECTORS OF THE WORKERS’ UNION AT WEBHELP – CONCENTRIX

Solidarity to the workers

admin Uncategorized September 18, 2024

We salute and support the decision of workers for 2-hours work stoppages in a Greek-speaking project.
Our Union Board of Directors had a meeting and decided to declare the work stoppage for the workers of the project P. on Thursday 19th of September for the hours 10.00-12.00 and 19.00-21.00.
The initiative of the workers to hold meetings and a joint decision to mobilize, as soon as the management demanded to add extra tasks to the already overloaded ones, is the one that shows the way of resistance and struggle for work with rights and decent wages.
We call on all workers in the project to participate in the work stoppage and send a strong message that we will not accept the intensification!
We will not become modern slaves to the company that promotes the slogan “think human”.
We respond strongly “think our rights, fight for them!

We demand:

Wage increase based on inflation and the increase in the cost of living.

Continued training on new and old procedures as changes are made that none of us are informed of.

Meetings in groups of 4-5 people for discussions on issues that affect our work.

KPI updates frequently to give us insight into our performance.

Not changing supervisor groups all the time (e.g. digital team).

Detailed and understandable information about the bonus scheme monthly so we understand what we are being paid.

Substantial information and help for employees who telecommute as they miss important information on
processes.

Improving the work schedule. Shifts should finally have a sufficient number of employees and not be created during the shift, especially on weekends.

We do not accept the evaluation program (pip) and the dismissals because of it. It should be abolished.

Re-inform on our monthly evaluations (monitor) and ability to contact QA for clarification on a case by case basis. Notification to QA’s and to us about what is important and what is not on a call.

The Board of Directors of the Workers’ Union in Webhelp-Concentrix

Instructions for participating on the strike on May Day

admin INSTRUCTIONS April 29, 2024

With the official declaration of the May Day strike by GSEE, the General Confederation of Workers of Greece all of us are covered to not attend work on Wednesday 1st of May starting from 00.00 until 00.00 Thursday the 2nd of May, as this is a justified absence by law.

Send them template below. So we will make sure they declare everything properly. Declare it ESPECIALLY if they have put you on a day off. So the participation can be counted properly.

On the day of the strike:

Do not log in, and if you do not feel like it, do not answer any calls by the management. They have no right to ask for any explanation or force you to come to work.
During the strike those working from home or in the buildings, we meet in front of the main building of Webhelp at 08.00 on Wednesday the first of May at Metropolis building.
We meet at 10.30 at Syntagma.
Together we will win! No one is alone!

Template for strike:

Dear (supervisor name),

I will be participating to the General 24 hour strike declared by GSEE, which constitutes a justified absence, covering all workers of (your company), as per the law 1264/82. In Support for the Unions call for signing a CLA and for the demands concerning all aspects of our work. Which echoe the general requests as well.

Thank you very much for your time in advance.

Kind regards,

(Name and last name)

May Day is not a bank holiday, it’s a Strike Day!

admin Uncategorized April 25, 2024

We denounce the attempt of Webhelp – Concentrix to devalue the May Day strike with unacceptable tactics!

Specifically, in departments where colleagues participated massively in previous strikes, they are now being pressured to take a day off, saying that the May Day “holiday” has been moved by the government to May 7^th.

We respond to the Webhelp – Concentrix management that on May Day the workers do not ask for a day off to go to the countryside, they strike globally in honour of the workers of all countries who gave their lives to have basic labour rights which are daily violated! We are on strike at Webhelp to have a Collective Labour Agreement with increases – we call once again on the management to proceed immediately with the procedures for signing it.

May Day is not a Bank Holiday, it’s a Strike Day!

Through the previous strikes that we, the workers of Webhelp, have organized, we forced the company to make increases. We make it clear that we are not stopping our struggle for signing a collective labour agreement since these increases are far from the needs based on the situation!

We have achieved a major victory on the special purpose visa issue.

We created our Union with hundreds of colleagues becoming members. We confronted layoffs and terrorism within the projects.

We proved that only when we are organised and struggle together for our self-evident rights can we count victories in these difficult times.

We call on all our colleagues to participate en masse in the strike meetings of our union on 1 May, giving once again an answer to all those who want us bowed down, without memory and ultimately without a future.

For us, for our children, for our lives, not for their profits!

We demand:

Here and now the continuation of negotiations for the signing of a Collective Labour Agreement.

Work 5 days-7 hours a day-35 hours a week.

One hour break based on the regulation provided for working with monitors. Except for breaks for personal needs.

Automatic wage adjustment based on the increase index in consumer goods.

Protection of young mothers and people with health issues.

Against the attempt to intimidation, we all become members of our Union and call on our colleagues to do the same.

Only in this way will we build a shield of protection against any attempt to intimidate workers!

ALL ON STRIKE ON MAY 1st, 10.30 AM AT SYNTAGMA

Announcement by SETIP, Teleperformance & Webhelp Workers’ Union on the special purpose visa issue

admin Uncategorized April 20, 2024

We won!

A Circular of the Ministry of Immigration and Asylum to its services, informs them that they will no longer need to ask for the employment contract during the examination of supporting documents for the renewal of residence permits.

For the renewal of the residence permit, the following will be required: a) proof of fulfillment of tax obligations during the period of validity of the residence permit to be renewed, b) proof of possession of active insurance capacity and c) receipt of one hundred and fifty (150) euros.

This directive is aiming to clarify how the process will be and is temporary. It comes to cover an existing gap until the announcement and full implementation of the new law. It applies to those immigrants who are already in Greece and also covers those who work in call centers. We remain alert to see exactly what the new law will state. It is a great victory for our movement as the residence of immigrants from countries outside the European Union in Greece is freed from their working relationship with Teleperformance, Webhelp and the other of the Call Centers.

The class united decisive struggle of the Call Center workers, mainly in Teleperformance and Webhelp, united and strengthened under the banners of SETIP and the newly formed company-level unions in Teleperformance and Webhelp brought significant results. Without our repeated heroic strikes, our protests outside the Ministries and the Parliament, without the submission of our demands to the Ministers and the President of the Parliament, we would not have had any change in the legal slavery visa. Our struggle through the class unions is the only victorious path.

We continue our fight for full human, political, labor, insurance and pension rights for all workers who live, toil and produce where they live. We all join our class unions! We are intensifying our fight. We are fighting for Collective Bargaining Agreements with significant increases and working rights.

Posts Tagged