Colleagues,
We are denouncing the management for holding the workers of the project dealing with banking operations “hostages”, as they are given a weekly schedule instead of a monthly one, in contrast to all the other departments of the company.
The excuse that was given to the colleagues who have been working for the second month under this unacceptable situation, was that the transition to the new shift schedule that the company is now using is not yet completed.
The colleagues not only don’t have a schedule in order to plan their obligations, but also, as a result of the intensification, they now have to answer 12 chats at the same time and are under pressure from the supervisors regarding how fast they respond, although the initial information they were given was that they would serve a maximum of 3 chats!
A lot of things have been said.. so we wonder how it is that the rest of the company’s projects have completed the transition to the new program and the only project that has an issue is this? Isn’t the official mail informing the entire company that by December 2024 these changes would be completed valid?
Why are our colleagues serving 12 customers at once in a project that involves bank accounts (and more), when the official update mentioned that they would manage up to 3 written conversations due to the nature of the project?
The responsibility of the company is to provide our colleagues with the same monthly schedule that they have been working with all along and to inform them in a timely manner, not on a weekly basis as it’s happening now.
We call on the management to ensure that our colleagues will have a monthly schedule as from February and to immediately stop the awful 12 chat policy!
Employees have a life in addition to their work, no matter how much the company tries to destroy it too!
We will not tolerate our colleagues being told to ‘be patient,’ nor the fact that there is currently a team leader in the project who dares to tell colleagues that ‘if you don’t like it, the door is open’ or that if they want to see a doctor, they must take AHL instead of waiting for the schedule.
We demand:
– That a monthly schedule for all workers in the project to be issued in a timely manner.
– Stop workers from handling 12 chats at the same time!
– That workers will be given all the leaves that they have requested.
– To accommodate colleagues who are studying regarding the schedule and provide them with timely information.
Our Union calls on our colleagues in the project to contact the Union immediately. No one should accept this awful situation any longer!
Together we will all fight to improve the working conditions in all departments.