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PRESS RELEASE November 11, 2024

Athens, 11/11/2024

On Saturday 9/11 the General Assembly of our Union took place. A great deal of experience came from the mobilizations of the previous period. The need to continue the mobilizations as a whole and by department was highlighted, as many of our demands have not yet been met.

Special mention was made of the struggle for a Collective Labour Agreement even though the company has refused to start negotiations.

A notable reference was made to the company’s attempt to terrorize us by dragging our Union’s Board of Directors to court for the strike that it organized and had massive participation in a Greek-speaking department on 10/10.

This fact proves how the company is in the end intimidated by the organisation of the workers’ struggle and the power we have in our hands when we decide to fight for our rights. 

After the voting, the following decisions were taken:

– Participation in the 24-hour national strike on 20/11.

– Mobilization at the Ministry of Immigration on 18/11, 19:00.

– Continuation of the struggle for the signing of a Collective Labour Agreement.

– Meetings by project.

– Organization of a solidarity event for Palestine.

Board of Directors Composition

Uncategorized October 25, 2024

The Board of Directors of the Workers’ Union in Webhelp held a meeting on Thursday 24 October 2024 to discuss the filling of the position of vice secretary, following the resignation of colleague Mohamed Amine Hachaichi. Based on the results of the elections, the first alternate candidate is colleague Heni Ben Hammoud, who occupies the vacant position.

The following composition emerged after the unanimous vote:

President – Γεωργιάδου Ελίνα (Georgiadou Elina)
Vice President – Stefano Mussuto
General Secretary – Ααρών Σάντρα (Aaron Sandra)
Vice Secretary – Mayssa Boulaba
Treasurer – Κατερίνα Καραμπίνα (Katerina Karabina)
Member – Γιάννης Παππάς (Yannis Pappas)
Member – Heni Ben Hammoud

STRIKE IN A PROJECT

Uncategorized October 13, 2024

The company’s panic after the announcement of the strike in a Greek-speaking project, as a step of escalation in the complete disregard on the part of the management to the demands of our colleagues, shows the strength we have.

It shows that without us, the company is a hollow building, unable to produce the profits it brags about every quarter in its statistics.

The minute after the strike was announced by the workers, the company rushed to send an email declaring it illegal and making the now familiar threats that participation in it would have consequences for the program and the bonus.  

Threats that did not work, as the strike had almost a total participation and this forced the management to ask for the workers’ demands to be examined.

It is a huge victory! It shows the way. It shows that we have the power to demand work with rights and dignity. We take an example from the brave stand of our colleagues and continue on the same path to sign a Collective Labour Agreement.

Without us, no call is answered – no ticket is closed!

We have right on our side!

THE BOARD OF DIRECTORS OF THE WORKERS’ UNION AT WEBHELP – CONCENTRIX

We will not step back!

Uncategorized September 23, 2024

We salute the massive participation of workers in the 2-hour work stoppages in the Greek-speaking project, called by our Union, in support of the fair struggle of our colleagues for better working conditions.

Throughout the mobilization of our colleagues, the management engaged in the familiar children’s game of hide and seek. And we wonder, did they not have the guts to confront the workers or were they forced to pick up calls to reduce the already increased workload?

In the second case, however, they might have understood why the demands of the department’s workers are in every way fair and must be met immediately.

Once again, we tell them to stop hiding and to think carefully of the demands of our colleagues. The 2-hour work stoppages were only the beginning.

We will not step back. We make the profits they brag about all the time, we have the right to work like human beings, not like slaves.

We continue to stand united on the side of all Webhelp – Concentrix workers.

We call on every colleague who is facing a problem in their department to contact the union.

THE RIGHT IS ON OUR SIDE

WE HAVE THE POWER

WE WILL WIN

THE BOARD OF DIRECTORS OF THE WORKERS’ UNION IN WEBHELP-CONCENTRIX

Solidarity to the workers

Uncategorized September 18, 2024

We salute and support the decision of workers for 2-hours work stoppages in a Greek-speaking project.
Our Union Board of Directors had a meeting and decided to declare the work stoppage for the workers of the project P. on Thursday 19th of September for the hours 10.00-12.00 and 19.00-21.00.
The initiative of the workers to hold meetings and a joint decision to mobilize, as soon as the management demanded to add extra tasks to the already overloaded ones, is the one that shows the way of resistance and struggle for work with rights and decent wages.
We call on all workers in the project to participate in the work stoppage and send a strong message that we will not accept the intensification!
We will not become modern slaves to the company that promotes the slogan “think human”.
We respond strongly “think our rights, fight for them!

We demand:

  • Wage increase based on inflation and the increase in the cost of living.
  • Continued training on new and old procedures as changes are made that none of us are informed of.
  • Meetings in groups of 4-5 people for discussions on issues that affect our work.
  • KPI updates frequently to give us insight into our performance.
  • Not changing supervisor groups all the time (e.g. digital team).
  • Detailed and understandable information about the bonus scheme monthly so we understand what we are being paid.
  • Substantial information and help for employees who telecommute as they miss important information on
    processes.
  • Improving the work schedule. Shifts should finally have a sufficient number of employees and not be created during the shift, especially on weekends.
  • We do not accept the evaluation program (pip) and the dismissals because of it. It should be abolished.
  • Re-inform on our monthly evaluations (monitor) and ability to contact QA for clarification on a case by case basis. Notification to QA’s and to us about what is important and what is not on a call.

The Board of Directors of the Workers’ Union in Webhelp-Concentrix

Stop the layoffs now!

Uncategorized September 16, 2024

Colleagues,

Once again, the workers of the well-known project of the company Α., which deals with accommodation rentals, are facing layoffs. The company came forward for the second year in a row to layoffs of our colleagues, whether with permanent or fixed time contracts of 6 months, provided by the “HR outsourcing sweatshop” of Randstad, since “the client no longer needs that many people”.

We call here and now the company to place the colleagues and not a single job to be lost. We do not accept any argument that “whoever has good KPIs” will be offered a job in another project, as we already have negative experience.

We ask them how can a performance criterion be set for colleagues who have been with the company for 3 months? In 3 months, you don’t have time to learn the procedures of the project. How is a colleague going to be efficient when there is the uncertainty and intimidation that if everyone doesn’t come to the office, they won’t have access to work?

What happened to the promises made to colleagues when they were hired that no one would lose their job even if they had been with the company for 3 or 6 months? Is it a way to establish part-time contracts as is done in other similar companies to avoid workers’ rights?

We are well aware that the workload has intensified in most departments, and there are often not enough staff to get shifts and work done. It is no coincidence that despite the layoffs of our colleagues, there are job openings. No one is left over!

NO ONE ALONE!

The Workers’ Union in Webhelp-Concentrix calls on colleagues in the R. project to contact the Union immediately, no one should accept to sign a dismissal or resignation, no one should accept any blackmail. All together we will give all our strength and exhaust every possibility to secure the rights of our colleagues.

ALL FOR ONE AND ONE FOR ALL!

WE DEMAND:

– No one should lose their job.

– All necessary documents should be provided to the colleagues who are on special purpose visas.

– Immediate reassignment of colleagues to other projects without conditions.

– Increases in our wages now!

ANNOUNCEMENT OF THE ELECTION COMMITTEE FOR THE ELECTIONS OF THE WORKERS’ UNION IN WEBHELP

Uncategorized June 3, 2024

The Election Committee announces:

During the election process held on 27/5, 29/5 and 1/6 of 2024, a total of 197 colleagues voted for the Board of Directors and the Audit Committee.

The total number of valid votes was 197, while 2 blank votes were found.

The first 7 are elected for the Board of Directors:

– ΓΕΩΡΓΙΑΔΟΥ ΕΥΑΓΓΕΛΙΑ (GEORGIADOU ELINA)

– MUSSUTO STEFANO

– ΑΑΡΩΝ ΑΛΕΞΑΝΔΡΑ (AARON SANTRA)

– MOHAMED AMINE HACHAICHI

– ΚΑΡΑΜΠΙΝΑ ΑΙΚΑΤΕΡΙΝΗ ΔΗΜΗΤΡΑ (KARAMPINA CATERINA)

– BOULABA MAYSSA

– ΠΑΠΠΑΣ ΙΩΑΝΝΗΣ (PAPPAS GIANNIS)

For the Audit Committee, the first 3:

– BEN HASHINE RAMZY

– ΛΑΓΟΥ ΕΛΕΝΗ (LAGOU HEREN)

– ΑΡΓΥΡΗΣ ΓΕΩΡΓΙΟΣ (ARGYRIS GIORGOS)

For the Athens Labour Centre (EKA) 195 colleagues voted. There were 195 valid votes, 2 blank, based on the electoral measure 3 representatives were elected.

For representatives in the Athens Labour Centre, the following colleagues are elected:

– ΓΕΩΡΓΙΑΔΟΥ ΕΥΑΓΓΕΛΙΑ (GEORGIADOU ELINA)

– MUSSUTO STEFANO

– ΑΑΡΩΝ ΑΛΕΞΑΝΔΡΑ (AARON SANTRA)

For the Federation of Private Employees of Greece (OIYE) 192 colleagues voted. There were 192 valid votes, 2 blank, based on the electoral measure 3 representatives were elected.

For representatives in the OIYE, the following colleagues are elected:

– ΓΕΩΡΓΙΑΔΟΥ ΕΥΑΓΓΕΛΙΑ (GEORGIADOU ELINA)

– MUSSUTO STEFANO

– ΑΑΡΩΝ ΑΛΕΞΑΝΔΡΑ (AARON SANTRA)

The election process went smoothly. Nothing remarkable happened, and no objections were raised.

The Election Committee

Announcement of the elections of the Workers’ Union Webhelp

Uncategorized May 20, 2024

On 19/5/24 the General Assembly took place, from which the 3-member election committee was elected, with an equal number of alternate members.
After the meeting of the members of the election committee it was decided that the elections of our Union will take place on 27/5 and 29/5 11:00 – 19:00 at the offices of Webhelp, and on 1/6 12:00 – 18:00 at the Labour Centre of Athens.

According to our Union’s statutes, nominations must be submitted by Wednesday 22/5 at 21:00 to our Union’s email (contact@sewh.gr) or to the members of the election committee. In any case, the relevant application form must be completed and will be available on the Union’s website as well as on the tables with the Union’s materials that will be outside the company in the next few days.

The Election Committee

Regular Members:

Maria Angelopoulou

Carmine Picariello

Katerina Vlachou

Alternate Members:

Amal Ben Aissa

Sofia Psarri

Diego Badari